Sensis produces 20 million copies of its White and Yellow Pages directories. In late 2008 it undertook an assessment of the impact of its print and online directories. “Not just emissions,” says Jillian Riseley, group manager of sustainability at Sensis. “We were talking about toxicity, impact on land development – the entire lifecycle from cradle to grave.” As part of its commitment to the triple bottom line, Sensis has also produced a free directory for small businesses designed to spread the sustainability word further.

Why did you decide to go carbon neutral?

All our stakeholders are concerned about climate change and they want to see action. It’s now at the core of our operations. Every new product now goes through a [triple bottom line] checklist: environmental and social impacts of a product, change or initiative, as opposed to just an economic perspective.

How long did the carbon neutrality report take?

URS environmental consultants built a model that took nine months which was then verified by Energetics before receiving Greenhouse Friendly certification from the government.

Who sets the parameters for lifecycle assessment?

A lot of printers will be aware of ISO14001 for paper. The ISO14040 series recommends and details what’s included in environmental management and principles of life assessment. Using international standards means it’s clear what should be included. Our approach is, if something wasn’t built for use in our lifecycle, we wouldn’t include that material. For example, we include the energy used by a consumer doing an online search, but not the energy that would have gone into making their computer.

Would you consider abandoning printed directories altogether?

Forty per cent of Australians still use the printed version each week. We’re unapologetic in that we give consumers choice. If they don’t want a directory, they can opt out. Paper was part of the reason for going carbon neutral, but there are also a lot of good qualities about using paper, like its recyclability.

How much are consumers driving the push to carbon neutrality?

Australians don’t tend to take to the streets, they just stop using products. If businesses are smart they will get ahead of the curve and make sure they are as sustainable as possible.

Why did you do the Sustainable Growth book?

Ninety per cent of our advertisers are small businesses. From all the research we’d done, small business genuinely wanted to do something, they just didn’t know how. They’re time poor and they don’t have the resources to seek help from consultants.

How important is having third-party independent verification?

That’s critical. It gives credibility to the program.

What are your Scope 3 emissions and how do you look to reduce them?

As part of our [carbon neutral] claims, our supply chain is included. Our job is a lot easier because most suppliers have started doing their own lifecycle analysis and looking at ways to reduce emissions. The number of printers using waterless printing, vegetable-based inks, and working on reducing electricity, is extraordinary. But all new tenders and contracts with major suppliers have sustainability guidelines in them. It’s a triple-bottom-line approach which details how we expect them to treat their staff and how they interact in the local community. But it also details how we expect them to take responsibilty for their environmental footprint.

What sustainability expertise have your designers Studio Periscope offered for your sustainability report?

They recommended reducing pages, chemicals and glues in our binding, and making sure the amount of trim is minimised. From our directories perspective – which are designed inhouse – how we paginate can have a significant impact on the number of pages we have, [especially when you] multiply that by 20 million directories.

What are some easy first steps for the design community? 

There are lots of resources for small businesses: order a free copy of our Sustainable Growth guide (http://about.sensis.com.au/Small-%20Business/Free-Sustainable-Growth-book) or visit the Carbon Down website (www.carbondown.com.au)