What does sustainability mean to you?
At PwC sustainability and our approach to Corporate Responsibility is the integration of four key areas: Community, Environment, People and Marketplace.
What was the catalyst?
In business there has been a growing recognition of the need to take responsibility for social and environmental impacts of our actions. This makes sense because in the end there is no good in being a successful business in a failed world.
How do you approach sustainability?
How is the strategy developing?
Being sustainable is about taking responsibility for minimising the environmental and social impacts of the business. Initially this had positive business benefits; saving money was a direct benefit. A much greater driver for what we are doing is to ensure that we remain relevant. Today our clients are asking us about what we are doing to walk the talk on sustainability to the point that we have to integrate sustainability into our decision making and procurement processes.
What do you understand by Triple Bottom Line reporting?
Actively measuring, monitoring and reporting not just on economic but environmental and social performance.
Why do you think it is important?
You manage what you measure. So once there is a commitment to report on non-financial indicators the business starts to align its focus on these areas to drive improvement. Analysts and shareholders are already looking at companies’ progression of environmental and social performance.”
How do you conduct your reporting?
Increasingly companies are including non-financial data in Annual Reports which is a great way for delivering comparable data such as GHG data. Yet there is also a great deal of power in communicating stories and qualitative data about what achievements are occurring, particularly in community engagement. In the UK many companies are holding stakeholder forums to share and communicate their results.
What drives you personally?
What drives me is thinking of the positive impacts business can have. Many companies don’t see that they can be a force for good. The key is not to do it because the business feels compelled to but to do it but because it is right for business. If built into the way you do business you always see benefits
that come back to a business.
How has it improved business efficiency, minimised waste, decreased footprint, changed your processes?
In many ways. There has been a big focus on reducing greenhouse gas emissions. One great result is that we have reduced our air travel by 21% simply by improving the quality of the video conferencing facilities and encouraging people to think twice before booking flights. So not only a significant
reduction in emissions but a direct cash saving as well.
Has it had other benefits e.g. increased employee retention, improved employee engagement (quality of work life), focused effort on social responsibility?
Yes. In our recent annual staff survey, 76% of employees indicated they are happy with the way PwC is addressing its impacts on the environment. We have great staff engagement in this area.
How has it helped economic performance e.g. lower business costs, increased profits, minimised business risks and threats to reputation, increased shareholder confidence?
We have recently won an engagement to assist a client with the structure and reporting of their GHG accounts simply because they were aware that we ourselves had prepared a report. Learning by doing really makes us credible in the marketplace.
What role is design playing in driving sustainability?
Design plays a fantastic pivotal role in bringing about sustainable outcomes. By designing with sustainability in mind at the beginning of the process, new materials and energy efficiencies can be built into the production.


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